The Leadership Challenge

INTRODUCTION

Making Extraordinary Things Happen in Organisations xi

WHAT LEADERS DO AND WHAT CONSTITUENTS EXPECT 1

1 When Leaders Are at Their Best 3

2 Credibility is the Foundation of Leadership 25

PRACTICE 1

MODEL THE WAY 45

3 Clarify Values 47

4 Set the Example 71

PRACTICE 2

INSPIRE A SHARED VISION 93

5 Envision the...