Terms of use

We are updating our Terms and Conditions. The changes will come into effect on 3 November 2026. Read the new Terms and Conditions here.

§ 1 Scope and Provider

(1) The following Terms and Conditions apply to all orders placed by our customers via the online shop of PocketBook Readers GmbH, Richard-Wagner-Str. 11, 01445 Radebeul, Managing Director Enrico Müller, Dresden Local Court HRB 29866. There we offer both goods and digital content for download (hereinafter jointly referred to as "products"). There we offer both goods and digital content for download (hereinafter jointly referred to as "products").

(2) A consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in exercising their commercial or independent professional activity.

(3) Our online shop is intended for consumers and may be used only for B2C orders and transactions. For the entrepreneurs, please submit your orders at b2borders@pocketbook.de.

(4) Languages available for concluding the contract are German and English.

 

§ 2 Conclusion of Contract, Saving the Contract Text

(1) The essential characteristics of the products offered by us as well as the validity period of limited offers can be found in the individual product descriptions in the online shop. Our details given there on the subject of the delivery or service (e.g., color, weight, dimensions) as well as our illustrations of the same (e.g., illustrations) are only approximate unless the usability for the contractually intended purpose requires an exact agreement. They are not guaranteed characteristics, but descriptions or identifications of the delivery or service. Deviations customary in the trade and deviations which occur due to legal regulations or represent technical improvements are permissible, provided that they do not impair the usability for the contractually intended purpose.

(2) One of the essential features of the products we offer includes the simultaneous usability of our Cloud Service (§ 6). This is particularly necessary for the provision of digital content.

(3) By placing the products in the online shop, we make a binding offer to conclude a contract for these articles.

(4) The customer can mark the respective product without obligation by clicking the button "Add to shopping cart". The customer can view his shopping basket at any time via the shopping basket button and remove the products from the shopping basket via the "Delete" button. Likewise, after clicking on the "Display and edit shopping cart" link, the customer can change the quantity of the respective product via the "Plus" or "Minus" button; unless it is a matter of digital products (licenses) – these can only be placed once in the shopping cart. If the customer wants to buy the products in the shopping cart, he must initiate the ordering process by clicking the button "Login and Pay" or "Checkout".

(5) After initiating the ordering process, the customer is asked to register with the first order in our online shop and to open a customer account by entering their data. This also requires the customer to assign a password. For future purchases, the customer can make orders after entering their e-mail address and password, without having to re-enter their data.

(6) Before an order is placed, the content of the order, including the customer data, is summarized on an overview page. The customer can check the order data there and correct it using the respective "Edit" button. Changes can also be made to the shopping cart, the delivery address and the shipping and payment method via the respective link. By clicking the "Buy" button, the customer accepts our offer for the products contained in the shopping cart (conclusion of contract). Immediately after sending the order, the customer will receive another confirmation by e-mail.

(7) We save the contract text and send the customer the order data and these Terms and Conditions by e-mail. The customer can view his past orders in their login area.

 

§ 3 Prices, Shipping Costs

(1) The prices quoted on the article pages include the statutory value added tax and other price components and do not include shipping in the case of deliveries of goods, unless free delivery is offered.

(2) An overview of the shipping options and the resulting shipping costs can also be found under the link "Shipping". The shipping costs are displayed to the customer during the order process, at the latest when selecting the shipping method and before submitting the order on the overview page.

(3) Deliveries to non-EU countries may be subject to additional customs duties and fees. These are then to be paid by the customer, but not to us, but to the relevant customs or tax authorities. Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do, as well as specifically for Switzerland at http://xtares.admin.ch/tares

 

§ 4 Payment

(1) Payment may be made, at the customer’s discretion, via Klarna, credit card, Google Pay, or PayPal. The specific availability of individual payment methods or options during the ordering process may, in some cases, depend on factors beyond our control, in particular the risk assessment conducted by the respective payment service provider.

(2) Klarna: In cooperation with the payment service provider Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer the customer the payment options described below. After placing the order, the customer will be redirected to the Klarna website. Which of the following payment options is actually offered to each individual customer is determined exclusively by Klarna based on an address and credit check conducted by Klarna, as well as other criteria specified by Klarna, over which we have no influence. The customer will receive further information regarding the respective payment option and during the ordering process.

Depending on availability in each individual case, the customer may choose between the following payment options offered by Klarna:

  • Purchase on account with Klarna: The invoice amount is due within the timeframe specified by Klarna after the goods have been shipped and the invoice has been received.

  • Installment purchase with Klarna: The customer can pay the invoice amount in several monthly installments according to the payment plan offered by Klarna.

  • Direct debit: The customer grants Klarna a SEPA direct debit mandate. Klarna informs the customer in advance of the date the account will be debited (known as “prenotification”). The account is debited after the order is placed.

  • Sofortüberweisung: To pay the invoice amount via Sofortüberweisung, the customer must have a bank account activated for online banking, verify their identity, and confirm the payment instruction. The customer’s account is debited immediately after the order is placed.

Klarna may offer additional payment options in the customer’s account to registered customers selected according to its own criteria. We have no influence over the offering of these options. Any additional payment options offered on an individual basis pertain solely to the customer’s legal relationship with Klarna. The customer can find further information on this in their Klarna account.

(3) Credit Card: Payment by credit card is processed through the payment service provider MultiSafepay B.V., Vijzelstraat 20, 1017 HK Amsterdam, Netherlands (“MultiSafepay”). To complete the payment, the customer enters their credit card information (cardholder name, card number, expiration date, and security code) into an encrypted form provided by MultiSafepay. This information is transmitted directly to MultiSafepay and is not stored on our servers. Once the customer has been verified as the legitimate cardholder, the payment transaction is automatically processed by MultiSafepay, and the customer’s card is charged immediately after the order is placed. MultiSafepay’s current Terms of Use and Privacy Policy also apply.

(4) Google Pay: To pay the invoice amount via the payment service provider Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), the customer must be registered with Google, have enabled the Google Pay feature, authenticate themselves using their login credentials, and confirm the payment instruction. The payment transaction is processed immediately after the order is placed. Google’s current Terms of Service and Privacy Policy also apply.

(5) PayPal: To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), the customer must be registered with PayPal, authenticate themselves using their login credentials, and confirm the payment instruction. The payment transaction is processed by PayPal immediately after the order is placed. PayPal may offer registered customers, selected according to its own criteria, additional payment options in their customer account. We have no influence over the offering of these options. Any additional payment options offered on an individual basis pertain solely to the customer’s legal relationship with PayPal. The customer can find further information on this in their PayPal account.

(6) Trustly: In order to pay the invoice amount via the payment service provider Trustly Group AB, Rådmansgatan 40, 113 57 Stockholm, Sweden (“Trustly”), the customer must have a bank account that has been activated for payments via Trustly. After placing the order, the customer will be redirected to a payment page operated by Trustly, where they will select their bank, verify their identity, and then confirm the payment instruction. The customer’s bank account will be debited immediately after the order is placed. The customer will receive further instructions during the ordering process.

(7) The customer may exercise set-off rights only with respect to claims that are undisputed or have been legally established. The customer is authorized to exercise a right of retention only to the extent that the customer’s counterclaim arises from the same contractual relationship and is undisputed or has been legally established. Furthermore, the customer’s counterclaims in the event of defects in the delivery remain unaffected in each case.

 

§ 5 Discount Codes

(1) Discount codes cannot be combined: Only one discount code can be used per order, regardless of the promotion the discount code originates from.

(2) Depending on the promotion, discount codes can only be redeemed for certain assortments.

(3) The period of validity of the discount code depends on the respective promotion.

 

§ 6 Delivery

(1) The delivery time for goods within Germany is 1 to 3 working days, unless otherwise specified on the article page of the offer. The delivery is effected by DHL. Further information can be found under the link "Shipping". Digital content is available for download in the customer account immediately after conclusion of the contract.

(2) Should an ordered article not be available because we are not supplied by our supplier without our fault despite their contractual obligation, we are entitled to withdraw from the contract. In this case we will inform the customer immediately that the ordered goods are not available and refund any payments already made at short notice.

(3) If the customer is not a consumer (§ 1 para. 2), the risk of accidental loss and accidental deterioration shall pass to the customer at the latest when the goods are handed over (whereby the start of the loading process is decisive) to the forwarding agent, carrier or other third party appointed to carry out the shipment.

 

§ 7 Cloud Account

(1) Provided the customer is not yet registered for our Cloud Service, there will be a customer account created for him when purchasing digital content via our online shop for the first time. This service is required in particular for the provision of digital content. The other features of the Cloud Service are determined by the respective current usage options.

(2) The use of the Cloud Service is subject to the Terms of Use published therein, which the customer must confirm during the initial login. The same applies to the information on Data Protection.

(3) Access to our Cloud Service is effected via the access data to the customer account in our online shop, which the customer provided during registration.

 

§ 8 Right of Use for Digital Content

(1) For the use of acquired digital content, the customer requires certain system prerequisites, e.g., an E-reader from PocketBook, the PocketBook Reader App or an Internet-enabled terminal device with an Internet browser. Any connection costs incurred must be paid separately by the customer to their service provider.

(2) Digital content is protected by copyright. The customer acquires a simple, non-transferable right of use for exclusively personal use. Further restrictions on use result from the following provisions and, if applicable, from the respective offer pages.

(3) The customer is not permitted to change or edit the digital content in any way or to use modified versions, to make them publicly accessible or to make them available to third parties in any other way, whether for a fee or free of charge, or to use them for commercial purposes. In each case, any usage possibilities resulting from mandatory legal regulations in favor of the customer remain unrestricted.

(4) Digital content can be individually marked with digital watermarks so that the original buyer can be identified and tracked in the event of misuse. Digital content can also be protected against illegal copying by Adobe Digital Rights Management (DRM) protection. The use of this digital content is only possible via the respective Adobe ID stored on the customer's terminal device.

 

§ 9 Right of Revocation

Consumers are entitled to the statutory right of revocation as described in the revocation instructions. 

 

§ 10 Consumer’s Rights in Respect of Defects

In the event of a material defect in the purchased item, the statutory provisions shall principally apply. This means that the customer can first and foremost demand subsequent fulfilment, i.e., subsequent delivery or removal of the defect, at the customer’s discretion. If the other legal requirements are met, the customer is entitled to reduce the purchase price or withdraw from the contract. For claims for damages due to a defect in the goods – in addition to the legal prerequisites – the prerequisites stated in § 10 shall apply.

 

§ 11 Liability for Damages vis-à-vis Consumers

The following exclusions and limitations of liability shall apply to our liability for damages, notwithstanding the other statutory prerequisites for claims:

(1) We shall be liable if we are guilty of intent or gross negligence. In the event of ordinary negligence, we shall only be liable in the event of a breach of an obligation the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely. In all other respects, liability for damages of any kind, regardless of the basis of the claim, including liability for culpa in contrahendo, is excluded.

(2) Insofar as we are liable for ordinary negligence in accordance with paragraph 1, our liability shall be limited to the damage which we typically had to expect to occur under the circumstances known at the time the contract was concluded.

(3) The foregoing exclusions and limitations of liability shall not apply if we have assumed a guarantee for the quality of the goods, nor for damage to be remedied in accordance with the Product Liability Act, nor for damages to life, limb or health.

(4) Above exclusions and limitations of liability shall also apply in favor of our employees, vicarious agents and other third parties whose services we make use of to fulfil the contract.

 

§ 12 Rights in Respect of Defects and Damages in Other Cases

For customers who are not consumers (§ 1 para. 2), above §§ 9 and 10 apply accordingly with the following proviso:

(1) The prerequisite for any warranty rights is that the customer properly fulfils all inspection and complaint obligations owed in accordance with § 377 HGB (German Commercial Code).

(2) We shall have the right to choose the type of subsequent fulfilment.

(3) The limitation period for warranty claims for the delivered goods is – except in the case of claims for damages – one year from delivery. The statutory limitation periods for the right of recourse according to § 445a BGB (German Civil code) remain unaffected.

 

§ 13 Gift cards

(1) When purchasing a gift card, the customer acquires a so-called multi-purpose voucher, which can be used in our online shop by the customer or the beneficiary third party as a means of payment for orders. As our products are subject to different tax rates (e.g. e-books are subject to the reduced tax rate and e-readers to the standard tax rate), no VAT is payable on the purchase of the gift card. Taxation only takes place when the gift card is redeemed in accordance with the tax rates applicable to the products ordered.

(2) If the purchase price of the ordered products exceeds the value of the gift card when the gift card is redeemed, the difference must be paid by the customer using the means of payment available in the online shop. In the event that the customer orders several products, the value of the gift card shall be divided in proportion to the number of products ordered.

(3) In the event of cancellation or other refunds of orders for which a gift card was used by the customer as a means of payment, the purchase price shall be refunded in the form of a new gift card. If the purchase price has been paid by the customer partly with a gift card and partly with another means of payment, the refund shall be made in accordance with the original portion with a new gift card and otherwise via the means of payment that the customer used to pay for his order.

(4) The statutory limitation period of 3 years applies to the validity of the gift card.

(5) Gift cards are to be treated like cash. The loss, theft or unauthorised use of the gift card is the sole responsibility of the cardholder. We accept no liability for gift cards that are lost, stolen or used without the authorisation of the legitimate holder. A refund or replacement is excluded unless there is a legally binding claim against us.

(6) There is no entitlement to cash payment or interest on the credit balance.

 

§ 14 Data Protection

Information on the processing of the customer's personal data can be found in the Data Protection Declaration available in our online offer.

 

§ 15 Applicable Law, Place of Jurisdiction

(1) The law of the Federal Republic of Germany shall apply to these Terms and Conditions and the entire legal relationship between us and our contractual partners, excluding the UN Convention on Contracts for the International Sale of Goods (CSIG). Mandatory consumer protection regulations of the state in which the consumer has his habitual residence remain unaffected.

(2) The sole place of jurisdiction for all disputes arising from or in connection with this contract shall be, at our discretion, our place of business or the customer's place of business, if the customer is a fully qualified merchant, a legal entity under public law or a special fund under public law or has its registered office abroad. Otherwise, the statutory provisions shall apply.

 

§ 16 Final Provisions

Should individual provisions in these Terms and Conditions be ineffective, the remainder of the contract shall remain effective. Instead of the invalid provision, the relevant statutory provisions shall apply.

 

§ 17 Provider Identification, Summonable Address

Our address for complaints and other declarations of intent as well as our summonable address is: PocketBook Readers GmbH, Richard-Wagner-Str. 11, 01445 Radebeul (Commercial Register: Dresden Local Court HRB 29866, Enrico Müller, Managing Director). You can contact our customer service for questions, complaints and objections from Monday to Friday between 09:00 and 18:00 hrs. by phone +49 (0) 351 79556300 or by e-mail at shop@pocketbook.de or via the contact options on our websites

 

§ 18 Resolution of Disputes

The European Commission provides a platform for online dispute resolution, which you can find here. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration body.

 

Status: March 2025