FAQ

During the ordering process, the estimated shipping date of the items you ordered will be displayed to you. Depending on the time of order, packages leave our warehouse directly on the day of order or the following business day. Our products are delivered via DHL. Combined offers will be delivered at the time when all items are available. We refrain from partial deliveries for cost and environmental reasons.

Our e-readers as well as all accessories are delivered to the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

DHL describes here very well what is important for the shipment to a Packstation (a pick-up station for parcels and packages with self-service lockers).

Note: We recommend customers from France our French partner: Through the Vivlio brand, you can purchase identical devices equipped with software specially developed for the French market.

E-content (e-books, audiobooks, etc.) is currently provided to Germany and Austria only.

Shipment of our products, such as e-readers and accessories, is free of charge within the EU. The prices listed on the product pages include the statutory value added tax and other price components.

You have the option to pay by credit card, via PayPal or by instant bank transfer.

For our e-readers and the entire range of accessories, a withdrawal period of 30 days from receipt of the goods applies. For digital products, the statutory cancellation period of 14 days applies.

If, contrary to expectations, you are not 100% satisfied with your PocketBook e-reader, you can, of course, return the device to us free of charge within our 30-day cancellation period. Please fill out the following form completely. You will usually receive the shipping label including return number (RMA) within 24 hours. Pack your product securely and send it to our FixIT service center in Görlitz.

Enter your voucher code in the “Enter discount code” field during the ordering process. Please do not forget to activate the code by clicking the green checkmark. Your invoice total will be reduced automatically. Subsequent redemption of the voucher after completion of the order is not possible.

You can reset your password here. Please note that the new password will then also be valid for logging into the PocketBook Cloud.

Yes. Please, see here how you can delete your account by yourself. After about an hour, the account will be deactivated, and you will no longer be able to log in. The technical or usage data regarding registration and login will be deleted; data that must be kept for legal archiving reasons (e.g., for tax purposes) will remain in our system.

If you skipped activating the PocketBook Cloud when setting up your e-reader, you can still activate the Cloud afterwards. But please make sure that both the e-mail address and the password for Shop and Cloud are identical. You can find step-by-step instructions here or watch our video.

With the PocketBook Reader app, all books are available on your smartphone or tablet. You cannot only read e-books in different formats, but also listen to audiobooks and synchronise libraries and reading positions. In addition, you can easily and conveniently select and buy books in the new PocketBook Online Shop. You can find all the advantages of the app here in the video or in our blog post.

The Send-to-PocketBook application allows you to send files (e-books and documents) to your e-reader’s email address. You can find out how to link your device to the Send-to-PocketBook service here. How to enable the Send-to-PocketBook function without registering in the PocketBook Shop, see here.

If you regularly borrow books from a library, you have probably heard of ONLEIHE [pun on the German “leihen” = “to lend/to borrow” and “online”]. This service allows you to borrow e-books from your library. More and more libraries are offering this service. You can easily use Onleihe from your PocketBook e-reader. It even has its own app for that. In the blog post, we show you step by step how to register with Onleihe of your local library on your PocketBook e-reader.

Please note that Onleihe currently only works with e-books. Audiobooks from Onleihe are not compatible with the e-reader due to special copy protection. You can find more information about the compatibility of your e-reader here.

If you have any questions about your order, please contact us by e-mail at [email protected].