Contact Us

On our FAQ page, you can find answers to frequently asked service questions, tips and tricks for using your e-reader, and relevant information about e-books and audiobooks. You might already find a solution to your issue there. If not, feel free to contact us via email or phone.

SUPPORT

Do you have questions about your order (e-book, audiobook, e-reader)?
Please contact us by email at: [email protected]

Do you have technical questions or problems with your PocketBook e-reader?
Please contact us by email at: [email protected]

Here you can find the latest software updates and manuals. Please search for your device there.

 

SERVICE

For technical support with your PocketBook e-reader, you can also contact our customer service by phone.
Calls are free of charge (No information on repair or shipment status is available.).

Customer Service in Germany:

  • Landline: 0800 187 3003
  • Mobile: 0800 183 3970

Customer Service in Austria:

  • Landline: 0800 802 077
  • Mobile: 0800 281 770

Customer Service in Switzerland:

  • Landline: 0800 898 720

Hours: Monday to Friday, 9:00 AM – 5:00 PM

RETURNS

Want to create a repair order or return your PocketBook e-reader within the withdrawal period?
Use the online form provided by our service partner, Fixit Germany GmbH.

Start a return order
You can find detailed information and a step-by-step guide in our cancellation policy.

 

Pocketbook Readers GmbH

Richard-Wagner-Str. 11
01445 Radebeul
Phone: +49 (0) 351 795 563 00 
Fax: +49 (351) 79556320
[email protected]

 

Service

Phone: 0800 187 3003 
(free from the German landline) 
[email protected]  

 

Press Contact (DACH)

Frauke Stüben

Phone: +49 351 79 55 63 15 
E-Mail: [email protected]

 

Press Contact (international)

[email protected]

 

Social media & cooperations

Sina "Sanni" Freisinger
[email protected]

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