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On our FAQ page, you can find answers to frequently asked service questions, tips and tricks for using your e-reader, and relevant information about e-books and audiobooks. You might already find a solution to your issue there. If not, feel free to contact us via email or phone.
SUPPORT
Do you have questions about your order (e-book, audiobook, e-reader)?
Please contact us by email at: [email protected]
Do you have technical questions or problems with your PocketBook e-reader?
Please contact us by email at: [email protected]
Here you can find the latest software updates and manuals. Please search for your device there.
SERVICE
For technical support with your PocketBook e-reader, you can also contact our customer service by phone.
Calls are free of charge (No information on repair or shipment status is available.).
Customer Service in Germany:
- Landline: 0800 187 3003
- Mobile: 0800 183 3970
Customer Service in Austria:
- Landline: 0800 802 077
- Mobile: 0800 281 770
Customer Service in Switzerland:
- Landline: 0800 898 720
Hours: Monday to Friday, 9:00 AM – 5:00 PM
RETURNS
Want to create a repair order or return your PocketBook e-reader within the withdrawal period?
Use the online form provided by our service partner, Fixit Germany GmbH.
Start a return order
You can find detailed information and a step-by-step guide in our cancellation policy.
Pocketbook Readers GmbH
Richard-Wagner-Str. 11
01445 Radebeul
Phone: +49 (0) 351 795 563 00
Fax: +49 (351) 79556320
[email protected]
Service
Phone: 0800 187 3003
(free from the German landline)
[email protected]
Press Contact (DACH)
Frauke Stüben
Phone: +49 351 79 55 63 15
E-Mail: [email protected]
Press Contact (international)
Social media & cooperations
Sina "Sanni" Freisinger
[email protected]