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Introduction 1
Part I: Getting Acquainted with Six Sigma Basics 7
Chapter 1: Better Business and Better Performance: Defining Six Sigma 9
Chapter 2: Linking Quality and Business 17
Chapter 3: Examining the Principles and Language of Six Sigma 31
Chapter 4: Organizing for Improvement 43
Part II: DMAIC: Defining and Measuring 61
<...Introduction 1
Part I: Getting Acquainted with Six Sigma Basics 7
Chapter 1: Better Business and Better Performance: Defining Six Sigma 9
Chapter 2: Linking Quality and Business 17
Chapter 3: Examining the Principles and Language of Six Sigma 31
Chapter 4: Organizing for Improvement 43
Part II: DMAIC: Defining and Measuring 61
<...