Gestión de Servicios TI basado en ITIL® V3 - Guia de Bolsillo

Note: This book is available in several languages: Italian, Spanish. Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guid...