Customer Service Pocketbook

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The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effect...
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The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effect...
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  • ISBN: 9781908284242
  • Number of pages: 112
  • Copy protection: Watermark
  • Publication Date: Jan 1, 2013
  • Publisher: MANAGEMENT POCKETBOOKS
  • Language: English
  • Format: pdf

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