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Preparing for Calls.- Making a Call.- Leaving a Message with the Switchboard Operator.- Voicemail and Answering Machines.- Receiving Calls.- Finding Out About Another Company, Giving Information About Your Company.- Chasing.- Dealing with Difficult Callers and Unhelpful Staff.- Improving Your Telephone Manner.- Working on a Helpdesk: Key Issues.- Helpdesk: Dealing with Customers.- Calling a Helpdesk.- What to Do and Say if You Don't Understand.- Using the Web and TV to Improve Your Listening Skills.- Pronunciation: Word and Sentence Stress.- Example Telephone Dialogs.- Useful Phrases.

  • Book type: E-book
  • Language: English
  • Book series: Guides to Professional English
  • Ean Code: 9781493906383
  • ISBN: 9781493906383
  • Publisher: SPRINGER
  • E-Book type: PDF
  • Author: Adrian Wallwork
  • Kopierschutz: Adobe DRM
  • Format: pdf
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Telephone and Helpdesk Skills
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