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Beschwerdemanagement

Michael Brückner

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Sonstiges Sozialwissenschaften Recht Wirtschaft Wirtschaft

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Reklamationen als Chance nutzen Ein psychologisch geschickter und professioneller Umgang mit Beschwerden ist das A und O der Kundenbetreuung. Nichts beeindruckt Kunden nachhaltiger als eine schnelle und zufriedenstellende Reaktion auf eine Reklamation. Dieses Buch zeigt Ihnen, was ein kundenorientiertes Reklamationsmanagement ausmacht: - die besten Antwortstrategien, - die professionelle Konfl iktentschärfung, - die richtige Kommunikation über Brief, E-Mail oder Gespräch. Machen Sie aus Beschwerden positive Kundenerlebnisse!

Format: pdf
ISBN: 9783864140228
Publisher: REDLINE VERLAG
Author: Michael Brückner
Ean Code: 9783864140228
Book type: E-book
Language: German
DRM: No DRM

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