To what extent can BPM redesign heuristics be used to help software process improvement and what are factors for success?

Business process redesign heuristics have been studied for years and are widely used for improving business processes in today's world of business process management. Many studies have been done on the effectiveness of redesign pratices and the success factors for the redesign of a business process. There is already very detailed knowledge in this field referring to process redesign within busines...