1. Introduction. 2. Getting Started. 3. Contacting the Offender. 4. Contacting the Victim. 5. Assessment. 6. Agreement to Meet. 7. Preparing for the Meeting. 8. During the Meeting - Issues. 9. The Restorative Meeting. 10. Shuttle Mediation. 11. Referral Orders and Panels. 12. Recording and Evaluation. Appendix. Resources. Index.