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|E-books|Computing and Information Technology|Computer certification|Computer certification: CompTIA|The IT Professional's Business and Communications Guide
The IT Professional's Business and Communications Guide
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Introduction xxvii
Chapter 1 Interacting with Customers 1
The Angry Customer 2
Scenario 3
Background 3
Overview 3
Key Concepts 4
Resolution 5
Skills for the A+ Exam 6
Rude and Ruder 6
Scenario 7
Background 7
Overview 8
Key Concepts 8
Resolution 9
Skills for the A+ Exam 10
Impatience: Not Quite a Virtue 11
Scenario 11
Background 11
Overview 12
Key Concepts 12
Resolution 13
Skills for the A+ Exam 14
...Read more
E-book
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17,99 €
Introduction xxvii
Chapter 1 Interacting with Customers 1
The Angry Customer 2
Scenario 3
Background 3
Overview 3
Key Concepts 4
Resolution 5
Skills for the A+ Exam 6
Rude and Ruder 6
Scenario 7
Background 7
Overview 8
Key Concepts 8
Resolution 9
Skills for the A+ Exam 10
Impatience: Not Quite a Virtue 11
Scenario 11
Background 11
Overview 12
Key Concepts 12
Resolution 13
Skills for the A+ Exam 14
...Read more
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