There is a comforting tale that heads of higher education institutions (HEIs) like to tell each other. "e;Go around your university or college,"e; they say, "e;and ask the first ten people who you meet how their morale is. The response will always be 'rock-bottom.' Then ask them what they are working on. The responses will be full of life, of optimism and of enthusiasm for the task in hand."e;...