Usable Usability

I stopped reading because I was tempted to steal stuff for my next book!"
—Steve Krug, author of Don't Make Me Think

"I just want it to work!"

That's what "usability" means to the user. It's about whether a product or service does what the user wants—and expects—it to do. And that's what makes people want—or not want—what you have to sell. This book is packed with suggestions, steps, and guidel...