Implementing Lean Principles in an IT-Helpdesk Process Design
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Essay from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, University of Salford, language: English, abstract: Considering main factors influencing the design of a service process along with lean principles on the example of a company’s IT-Helpdesk reveals a modified shop model to be most beneficial to the process. The present setup and obje...
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Essay from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, University of Salford, language: English, abstract: Considering main factors influencing the design of a service process along with lean principles on the example of a company’s IT-Helpdesk reveals a modified shop model to be most beneficial to the process. The present setup and obje...
Weiterlesen
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