Expedia's capacities and competencies for improvement of its product and service quality

Seminar paper from the year 2017 in the subject Tourism - Miscellaneous, grade: 5.50, Anglia Ruskin University, language: English, abstract: Service quality and effective quality management are both concepts that can and improve company’s overall performance not only in the market, but also in front of the company’s competitors via the creation of competitive advantage. Understanding that and appl...