Empathische Kommunikation in der Palliativbetreuung

Professional palliative care not only involves providing demanding medical and nursing care for clients, but is also emotionally burdensome for everyone involved. Worries, fears, hopelessness, despair and hatred may be expressed both verbally and non-verbally, creating a strained atmosphere. How should staff, relatives and clients speak to each other, what is the best way of dealing with the situa...