Design of Work Environments Ergonomics: H&S. Call Centres, a practical case

Seminar paper from the year 2006 in the subject Psychology - Work, Business, Organisation, grade: 68, Aston University, course: Design of Work Environments Ergonomics: H&S - Organizational Psychology, language: English, abstract: Practical case submitted as term paper for the MSc in Work Psychology and Business The UK Call Centre industry has grown by almost 250% since the mid-90s, and it is expe...