Communication

Introduction ix

Part 1: Communicate 1

1 Understanding Communication and Miscommunication 3

2 Knowing What to Say and How to Say it 21

3 Putting it in Writing 39

4 Being a Better Listener 49

5 Reading Between the Lines 75

Part 2: Connect 89

6 Making Friends 91

7 Supporting Others 119

8 Winning People Over With Persuasion 139

About the Author 175

Other Books by Gill Hasson 177

Index 183