How to Make Things Happen

Chapter1 A scenario and the fascinating world of operations.- Chapter2 Basic ideas behind SPDM.- Chapter3 the mission, essence and flame red.- Chapter4 You have to walk the streets.- Chapter5 Cost-cutting does not lead to efficiency.- Chapter6 The main thing is not knowing what you know.- Chapter7 We work with brainpower, not manpower.- Chapter 8 Industrialization of service in order to unloc...