Fundamentos de ITIL® V3

Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This version reflects ITIL V3. Written in ...