Ritz-Carlton: pravila biznesa ot osnovatelya seti oteley vysshego klassa

V techenie mnogih let Ritz Carlton udaetsya uderzhivat' vysochayshiy uroven' kachestva obsluzhivaniya i ostavat'sya sinonimom lyuksa. Kak eto udaetsya rukovodstvu seti rasskazyvaet ee osnovatel' Horst SHul'ce. Ego sovety po upravleniyu otelem i motivacii sotrudnikov mozhno primenit' ne tol'ko v gostinichnom, no i v lyubom drugom biznese v sfere uslug.