How to Deal With Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy

Updated Edition of Bestseller!How do you deal with high-maintenance parents who never seem happy with the job you are doing?Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? The second edition of Elaine McEwan's bestselling classic will help you manage your most difficult audience, adding several new features and examples that will give you the confidence an...