Expedia Inc. Ongoing problems, necessary capabilities and competences to improve the quality of the services it offers and impact of Kaizen and ISO 9000

Essay from the year 2017 in the subject Business economics - Business Management, Corporate Governance, grade: 5.50, Anglia Ruskin University, language: English, abstract: This report points out and discusses the ongoing problems being currently experienced by Expedia Inc - a company leader in the provision of online travel bookings. In order to test these aspects, a small research on the customer...