Dealing with People You Can t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

The classic guide to bringing out the best in people at their worst-updated with even more can't-standable people!Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkm...