Culture Hacker

Introduction: The Journey from Customer Experience to Employee Experience xi

1 Culture: More Than Just an HR Thing 1

2 Values: Not Some Philosophical BS 13

3 Selection: The Right Fit over a Warm Body 25

4 Orientation and Onboarding: Your Sink-or-Swim Strategy is a Terrible Waste of Talent 37

5 Performance Management: How We Fail to Maximize Our Employees’ Abilities and Talents 55

6 Coaching: Givin...