Conflicted

A THE TIMES BOOK OF THE YEARBringing valuable lessons from the cutting edge of communication science, Conflicted does for our verbal communication what Thinking Fast and Slow did for our inner decision-making. 'One of my favourite writers . . . Beautifully argued, desperately needed.'MALCOLM GLADWELL'Invaluable. The world will be a better place if everyone reads this book, and because it's so ent...