An analysis of questionnaires about complaints

Seminar paper from the year 2004 in the subject English Language and Literature Studies - Linguistics, grade: 1,7 (A), University of Münster (Englisches Seminar), course: Linguistik Hauptseminar Cross-cultural Pragmatics, language: English, abstract: What would you say if your best friend destroys your camera he has borrowed from you? And how do you react if you wait a long time for your meal in a...