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Gisela Meese, Organisationsentwicklerin (IHK-zertifiziert) und Systemischer Coach (ECA-zertifiziert), ist offizielle Kooperationspartnerin des Bundesverbands Beschwerdemanagement (BBfG). Langjährig war sie Geschäftsführerin mit Personalverantwortung im Gesundheitswesen. Zum Umgang mit Patientenbeschwerden hat sie zahlreiche Fachbeiträge veröffentlicht. Als Organisationsentwicklerin begleitet sie Unternehmen beim Aufbau eines professionellen Beschwerdemanagements.
  • Format: epub
  • ISBN: 9783170332133
  • Publisher: KOHLHAMMER
  • Author: Gisela Meese
  • Ean Code: 9783170332133
  • Book type: E-book
  • Language: German
  • DRM: Watermark
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Schriftliche Patientenbeschwerden professionell beantworten
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