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Teil II Komplexes, praxisgeeignetes Modell für Kennzahlen im Beschwerdemanagement

5.3.4 Dauer der Beschwerdebeantwortung und deren Einfluss auf die Kundenzufriedenheit

DGQ

Kennzahlen im Beschwerdemanagement

ausgearbeitet unter der Leitung der
Deutschen Gesellschaft für Qualität e.V. (DGQ)
August-Schanz-Straße 21 A, D-60433 Frankfurt am Main

DGQ-Band 12–36

Haftungsausschluss
DGQ-Bände sind Empfehlungen, die jedermann frei zur Anwendung stehen. Wer sie anwendet, hat für die richtige Anwendung im konkreten Fall Sorge zu tragen. Die DGQ-Bände berücksichtigen den zum Zeitpunkt der jeweiligen Ausgabe herrschenden Stand der Technik. Durch das Anwenden der DGQ-Empfehlungen entzieht sich niemand der Verantwortung für sein eigenes Handeln. Jeder handelt insoweit auf eigene Gefahr. Eine Haftung der DGQ und derjenigen, die an der DGQ-Empfehlung beteiligt sind, ist ausgeschlossen. Jeder wird gebeten, wenn er bei der Anwendung der DGQ-Empfehlungen auf Unrichtigkeiten oder die Möglichkeit einer unrichtigen Auslegung stößt, dies der DGQ umgehend mitzuteilen, damit etwaige Fehler beseitigt werden können.

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Herausgeber: Deutsche Gesellschaft für Qualität e.V. (DGQ)
Lektorat: Lisa Hoffmann-Bäuml
Herstellung: Thomas Gerhardy
Umschlaggestaltung: Jutta Meyer

ISBN 978-3-446-44785-1
E-Book ISBN 978-3-446-44788-2

Verwendete Schriften: SourceSansPro und SourceCodePro (Lizenz)
CSS-Version: 1.0

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