“We noticed that the world economy is more and more unscattered by Globalization, which is not flat essentially. This is just what has been put forward by the Kotler brothers and we are very lucky and thankful to have their brilliant insights of 600 world cities generating a high percentage of the world's wealth. It provides Chinese enterprises a new and creative way to audit and make their international marketing strategies.”
—Zhang Ruimin
CEO, Haier Group, Qingdao, China, the largest home appliance maker in the world
“An important contribution for policy makers and corporations as the world reorients itself towards a new pattern of geographical concentration in economic activity.”
—Nirmalya Kumar
Member, Group Executive Council, Tata Sons;
Professor of Marketing at London Business School
“Our company is a global company. Our future is tied to the great urban market centers all over the world. Our problem is how to change the national culture of our company to a truly global culture. The Kotler brothers point the way in their important new book.”
—Adi Godrej
Chairman, Godrej Group
“Research in economic sciences is preoccupied with business firms and nations. The Kotler book explains why the focus should move to cities. This is further supported by the emerging logic of service as efficient value-in-use through resource integration and co-creation. Cities are the most concentrated and complex networks of service systems created by Man, integrating contributions from businesses, governments and the commons. Business school research and education should take a leading role in this development.”
—Evert Gummesson
Emeritus Professor of Service Management and Marketing,
Stockholm Business School (SBS), University of Stockholm, Sweden
“A blueprint for any city or municipal leader to generate economic growth with the right combination of tools in their toolbox.”
—Nancy Berry
Mayor of College Station, Texas;
Home of Texas A&M University
“Philip and Milton Kotler are on a crusade to tackle marketing challenges, and they hold sole authority on it. Investing in growing nations can be challenging, and if you like to expand your influence, Winning Global Markets is a step in the right direction.”
—A.J.M. Muzammil
Mayor of Colombo, Sri Lanka
“A fascinating perspective on why companies must organize their business around global cities instead of organizing around countries and regions. Each chapter generated a new ‘a ha’ moment for me and made me think differently.”
—Dr. Jagdish N. Sheth
Charles H. Kellstadt Professor of Marketing, Goizueta Business School, Emory University
“With a refreshing data-based, analytical perspectives, the Kotlers show how a global firm should appraise what cities to gain a presence, a critical decision in the ever changing world scene.”
—David Aaker
Vice-Chairman of Prophet;
Author of Aaker on Branding
“AVIC International Holdings is expanding our commercial businesses globally. Many cities in Africa, U.S., Latin America, and elsewhere are coming to us with investment opportunities. The Kotler brothers' new book, Winning Global Markets, gives us the first systematic method for selecting the best new city markets to enter for our real estate, hotels, airports, department stores and other enterprises.”
—Wu Guang Quan
CEO, AVIC International Holdings, Beijing, China
“This brilliant book of the Kotler brothers provides Chinese cities with a new perspective to merge into the global innovation of industries, and more important, inspires Wuhan city to become an international city.”
—Mayor Tang Lianzhi
Wuhan city, the commercial center of central China, with 10 million city population
“This is an essential book to read for any C-level executives of multi-national corporations wanting to grow and expand in the first third of the twenty-first century. The Kotlers correctly point to the ever more urban global economy and the rapid growth of cities in developing countries as two key trends global CEOs must adapt to in order to lead and thrive in this new century.”
—David Houle
Futurist;
Author of Entering the Shift Age
“The Kotlers have provided a wonderful guide for both major cities (who will be the largest consumers of products and services) and major organizations (who will be the largest providers of products and services) in tomorrow's changing world.”
—Marshall Goldsmith
New York Times best-selling author of MOJO and What Got You Here Won't Get You There
“The increasingly volatile global macro-economic factors and the rapidly changing demographics and environmental aspects constantly challenge businesses, countries, and cities to review and refocus growth strategies and optimize resources. As corporate and city leaders and managers seek winning solutions in the face of such dynamic demands, they will be forced to venture into unfamiliar territory and take less trodden paths as never before. This book provides many facts, insights and thought provoking ideas that will test and transform conventional thinking and lead to the development and implementation of innovative solutions for the challenges that lie ahead. I believe this book will be a much sought-after handbook for company strategists and city marketers as they guide their entities to greater prosperity.”
—Amal Cabraal
Former Chairman/CEO, Unilever Sri Lanka;
Director, John Keells Holdings;
Hatton National Bank;
Ceylon Beverage Holdings;
Lion Brewery Ceylon
“Cities are the window into developing economies and the best door to take for entering these burgeoning markets. Philip and Milton Kotler give marketers and strategists a clear look through this window along with compelling advice on how to choose where and how to capitalize on the opportunities in cities.”
—George Day
Professor, Wharton School, University of Pennsylvania;
Author of Strategy from Outside In: Profiting from Customer Value
“Global companies must decide carefully in which global cities to plant their resources and future. This book does an excellent job helping companies understand and evaluate different global cities and where they should be.”
—Harsh Mariwala
Chairman, Marico Ltd., India
“Having managed different business growth strategies in China for twenty years, I know how crucial it is to understand the economics of cities. Companies must carefully choose the urban regions in which to plant their resources, marketing focus, and future. Yet understanding how your choice of cities drives growth is a topic that business schools have not yet grasped. This book does an excellent job helping companies understand and evaluate different global cities and where they should be.”
—SY Lau
Senior Executive Vice President of Tencent Holding Company, Shenzhen, China
“I am impressed with the fact that 600 city regions contribute 67 percent of global GDP. Every major global company must plant its roots in these cities.”
—Dr. Chen Bin
CEO, Continental Hope Group, Chengdu, China
“Winning Global Markets is extremely relevant and timely as the majority of the world's population now lives in urban areas. Big cities shape the way we live and connect, and this book shows how marketers can take an active part in this transformation. This is particularly significant for Japan, where consumer behavior is defined by a highly urbanized population in some of the world's largest cities. By describing the role of big cities, Philip and Milton Kotler help us identify synergies between the public and private sectors, to invest in the future and create long-term value for business and society at the same time.”
—Kozo Takaoka
President and CEO, Nestle, Japan
“This book is a must-read for entrepreneurs and mayors. The Kotler brothers helped us a lot on our aviation park; I believe their new book will bring great value to the market.”
—Jin Qian Sheng
Director, China (Yanliang) Aviation Industry Base
Cover image: © iStockphoto/natashin
Cover design: Wiley
Copyright © 2014 by Philip Kotler and Milton Kotler. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
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Milton Kotler:
I dedicate my contribution to this book to all of my colleagues at Kotler Management, with offices in Beijing, Shenzhen, Shanghai and Wuhan. Without their devotion to the mission of our company to enhance the marketing skill of Chinese companies and local government authorities, neither our company nor this book would be possible.
Philip Kotler:
I dedicate this book to my nine grandchildren, who will live and thrive in the new world economy of multinationals and megacities: Jordan, Jamie, Ellie, Abby, Olivia, Sam, Shaina, Sapphire, and Dante.
This is a book that centers on cities and companies. Cities need to grow and prosper. Companies also need to grow and prosper. It turns out that the fortunes of the two entities—cities and companies—are intimately interconnected.
How? A city needs to develop not only an attractive social life but also a strong economic life and future. Much has been written about the social life of cities, but much less has been written about their economic life. A city's economic life depends on its ability to attract and nurture small businesses, medium-size businesses, and large domestic corporations and multinational companies (MNCs). This book focuses on the attraction of MNCs. These businesses carry out research, investment, production, distribution, and sales that drive the city's economy. Cities have gross domestic products (GDPs), just as nations do. We can measure how much GDP a particular city generates. The GDP provides a picture of jobs and household, business, per capita, and median income—all good measures of a city's “economic” condition.
We can also talk about the rate of growth of a city's GDP. If GDP growth is strong, the city is generating new jobs and its citizens prosper. If GDP growth is low, zero, or even negative, the city is barely surviving. Many top cities are falling behind or even failing—such as Detroit and Flint in Michigan; Cleveland, Dayton, and Youngstown in Ohio; and Stockton and Riverside in California—because they stopped being attractive to business. This is a concern to the city's businesspeople, to its jobholders and job seekers, to its politicians, and to its citizens.
Companies are making decisions all the time on where to invest, where to produce their goods and services, and where to sell them. Companies that are growing have to find new locations and choose them carefully. Companies also must periodically reassess the locations of their current economic activities because locations change in their desirability. Many domestic-based companies are facing new competitors who come in with lower prices, better quality, or both, all because of the opening of trade around the world and the facilitation of trade made possible by advances in technology. Domestic companies can't stand still. They have to defend themselves, and they have to move to new, promising locations where opportunities are growing.
Many companies have moved their manufacturing from developed countries to developing countries in their search for lower costs. In doing this, these companies had to evaluate which cities and locations are the best. If French car manufacturer Peugeot wants to expand in the Asian market, where should it establish its new management and production branches? It already has a joint production venture with Dongfeng, based in Wuhan. Should it strengthen its production presence in East China's top cities, such as Shanghai, Hangzhou, or Guangzhou? Peugeot assembles in Bangkok, but should it produce there, as it does in Indonesia?
The economic standing of different cities and metropolitan areas is of primary concern to business leaders and managers, who have to know how much product they can sell locally and trade outwardly, how much they should invest, and where they should invest for the growth of their enterprise. Economic standing is also of primary concern to politicians, who need business growth to generate city revenue to pay the bills they incur and to provide jobs for their citizens.
Successful business owners and managers have to know all dimensions of a city's life: the land and housing costs, the city's amenities and features, the direction in which the city is going in the next 10 or 20 years. Companies need to know who, what, when, where, why, and how buyers purchase goods and services. They have to know the laws and the ease of establishing businesses and trading and exporting goods.
The politicians in a city have to understand what different companies require from a city to operate successfully. Not every company has an interest in a particular city. Every city has to determine its main attractions and which industries, as well as which companies in those industries, can find the city's resources and ambitions a good fit. Politicians need the skills to attract the right businesses to their city and thus generate enough prosperity to pay the city's bills, create jobs for its citizens, and get themselves reelected or reappointed.
Citizens generally know little about the economy of their city. They are concerned with jobs, family, friends, neighbors, and personal pleasures. Scholars and thought leaders have neglected the study of the economy of cities because they thought the key to economic development lay in the policies of nations, not those of cities.
In the last three decades, matters have changed. National governments have pursued a regime of global free trade. Capital investment, consumption, and trade have crossed national borders. Companies in the developed world have moved from thinking exclusively about domestic production and consumption to shifting their manufacturing to the East. This has allowed them to reduce their costs and to fine-tune their marketing and financial strategies so that they engineer high demand for their brands throughout the world and thus achieve maximum market share and profits.
Meanwhile, the developing world has continued to learn how to make money by making things. Developing countries have been learning how to market their goods and services. There has been a great increase in the number of MNCs coming out of the developing world, and arising MNCs from the East are posing strong competitive threats to the long-dominant MNCs of the West.
Rural people have continued to migrate in growing numbers from farms into large cities. Great industrial cities, such as São Paulo and Jakarta, have grown in the developing world, becoming megacities. Large cities of up to 5 million people and megacities of more than 10 million people have begun to dominate the GDP of nations. In the developing world, massive industrial production has filled old and new cities with rural populations. Developing countries have absorbed investment for infrastructure, manufacturing, natural resources, and trade. They have rapidly urbanized their populations as a vast labor force and developed an indigenous middle class for consumption and a wealthy upper class for investment.
At the same time, great commercial centers in the developed world—such as New York, London, Paris, Stuttgart, Milan, and Tokyo—have sustained their wealth by attracting domestic and global talent and investment for a new mix of industries and creative media.
The massive change of urban market scale has induced the merger of domestic companies to consolidate into massive MNCs, which have come to dominate national GDPs and the gross world product (GWP). By 2010, 8,000 companies around the world generated 90 percent of the GWP. Six hundred cities yielded 50 percent of the GWP. Of these, only 100 cities yielded 38 percent of the GWP. Trend projections only advance this concentration at both ends of the exchange between companies and cities.
From an economic point of view, we are living in a world of MNCs and global cities. Companies and cities have overwhelmed the economic force of nations. Companies and cities constitute the platform of investment decisions by business leaders and marketers and are the major concern of political leaders, who must position their cities in this trend.
Small businesses play an important role in job creation and economic growth but a smaller role in generating economic value. They play an important role in the political and social life of a country but a smaller role in its economic life. Most successful small businesses are absorbed by MNCs.
What happened to the economic development role of the nation-state? Developed nations spent their energy advancing the level of public welfare with deficit spending. They pursued political programs and trade integration and engaged in regional wars. They promoted a marketing and financial system to drive consumption. As sovereign powers, they spent more time planning their relations abroad than they did at home. They let both the real economy and their cities take care of themselves.
The legacy of the West's great wealth and power masked the tectonic shifts in the global economy toward the East until the financial crisis of 2008. That crisis knocked the socks off of the overleveraged developed world and slowed the growth rate of the developing world. Central governments and their central banks provided meager economic stimulus, some by courting self-destructive austerity programs, but they primarily used their energy to save their top banks with cheap money in the hope of restoring a flow of credit for economic stimulus. This did not occur.
While nations were saving their banks, their cities were on their own to repair their economies with expensive bond money, and large companies were on their own to reap the profit of cheap money. Global cities competed with one another to attract MNC investment. Companies used their cash for investment to grow their brands in the developing world, which, unlike the West, was far from saturating its demand.
So we come to the setting for this book. The destiny of the economic world today is in the hands of the interplay between global MNCs and global cities. Our purpose is to assist business leaders to pick the right places for investments in the best global-growth cities and to assist marketing managers to intensify their marketing campaigns to reap the harvest of these investments. Our corollary purpose is to help the political and civic leaders of global cities to attract global MNCs that are choosing among many competing cities. We give some attention to the role that national governments can play to facilitate the economic growth of their top city regions by attracting suitable MNC investment.
Chapter 1 illuminates the economic power of global cities. Chapter 2 examines what cities are doing to maximize their market power. Chapter 3 reveals the immense economic power of MNCs. Chapter 4 investigates how MNCs select new cities for market expansion. Chapter 5 discusses what cities can do to win the competition for MNC investment. Chapter 6 considers how national governments can assist their top cities to grow economically. Chapter 7 examines the social and moral responsibilities of MNCs and cities in the brutal game of economic competition. Finally, Chapter 8 assists marketing managers to strategically and tactically optimize value for their companies in a world of global city markets.
We present a lot of data and case examples to put flesh on the bones of a proposition that the future of marketing depends on how effectively business marketers use the resources of their large companies to win share and profits in the ever-narrowing sphere of concentrated urban global markets. We also explain how city marketers can use the strengths of their cities in the competition to successfully attract global MNC investment for employment, higher income, public revenue, and civil prosperity.
There is nothing permanent in the landscape of an economy. Change occurs all the time. But we can say with confidence that for the next two decades, the global market economy will rest on the interplay of MNCs and large city regions.
As an economist trained at the University of Chicago and the Massachusetts Institute of Technology, I focus my attention on how local, national, and international economies interact and operate, paying particular attention to how midsize and large multinational organizations locate their activities and entities—factories, distribution centers, retail outlets, and financial and marketing operations. Among the management thinkers who most influenced my thinking about the activities of multinationals are Peter Drucker, Michael Porter, Gary Hamel, Jim Collins, and Vijay Govindarajan.
For many years I have also been researching how cities choose which industries and companies to attract. I formed a research project with professors Irving Rein and Donald Haider of Northwestern University to study this question. We published our findings in 1993 in Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States, and Nations. Our book describes the theory and techniques of how cities position, differentiate, and market themselves to an array of interest groups, including companies, employees, citizens, and government organizations. Later we invited different co-authors to join us in researching and publishing how foreign cities operate abroad. I want to acknowledge the distinct contributions of Christer Asplund (Europe, 1999), Michael Hamlin (Asia, 2001), and David Gertner (Latin America, 2006).
As Asia's role grew more prominent in the global picture, I began to focus more attention on developments in Asian cities and regions. I carried out research with Hermawan Kartajaya from Indonesia and Hooi Den Hua and Sandra Liu from Singapore, and we published Repositioning Asia: From Bubble to Sustainable Economy (2000) and Think ASEAN (2007).
I want to acknowledge Simon Anholt's contribution in starting the journal Place Branding, which publishes empirical studies of how cities around the world plan their company attraction and retention campaigns. I want to acknowledge Rainisto Seppo from Finland for his excellent book Place Marketing and Branding: Success Factors and Best Practices (2009). I also benefited from discussions with other experts in place marketing, such as Magdalena Florek (Poland), Nina Marianne Iversen (Norway), Joao Freire (Portugal), and Guiseppe Marzano (U.S.).
I am grateful for the ideas and help of the Wiley staff and Richard Narramore, Tiffany Colon, and Susan Cerra of Wiley.
Finally, I want to recognize my wife, Nancy, as my constant inspiration and companion in my work and life.
As a marketing strategist who has lived and worked in China for 15 years, I owe my knowledge of Chinese and Asian companies and city economies to my company colleagues, business and local government associates, and well-informed friends throughout China and the West.
Because my company serves Chinese company and local government clients, I have a unique perspective on the country's urban growth, outward investment, and global business perspective. Cao Hu, President, Kotler Marketing China, takes first place in advising me on this book. I thank him for his brilliance in thought and management, and his kindness, patience, and loyalty.
This book also rests on the research assistance and insights of Esther Wang, Au Tong, Yao Mumin, Sam Wang, and Colin Qiaoi of our urban development team. I also learned a great deal from a valued advisor, Qin Yang Wen, of Co-Stone Capital.
My perspectives in this book have been guided by many Chinese CEOs: Zhang Rumin, Haier; Wu Guang Quan, AVIC International Holdings; and Dr. Chen Bin, Continental Hope. They have informed my understanding of the growth of Chinese multinational companies.
I have learned much from the mayors and other local and provincial officials of Zhengzhou, Dalian, Wuhan, Tianjin, and other great cities of China with whom I have worked. They have given me a profound understanding of the urbanization policy and urban and industrial development practices of China.
Many American and European friends and associates have also helped my understanding of the role of cities and multinational companies in the expansion of the global economy. Philip Kotler, my dear brother and marketing mentor, has been the finest co-author with whom to work. Vidur Saghal has been a constant advisor on the cities and companies of India. Hermann Simons has been helpful for Europe. I owe special thanks to my U.S. urban development colleagues: Jeff Lee, an American land designer; architects Ed Feiner and Steve Manlove of Perkins+Will; U.S. developers Alex Green of JStreet Companies in Washington and Stephen Gutman of the Corcoran Group in New York City; and finally, real estate attorney Robert Diamond of Reed Smith, LLC.
I would like to thank the McKinsey Global Institute for tracking the trends of globalization, urbanization, and the changing landscape of multinational business, and for making this rich research material publicly available.
No book of mine can be successfully executed without discussions with my beautiful and brilliant wife, Greta Kotler, a global business manager in her own career.