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Part I: Goal-Directed Design
1. CH 1: A Design Process for Digital Products
  1. The Consequences of Poor Product Behavior
  2. Why Digital Products Fail
  3. Planning and Designing Product Behavior
  4. Recognizing User Goals
  5. Implementation Models and Mental Models
  6. An Overview of Goal-Directed Design
2. CH 2: Understanding the Problem: Design Research
  1. Qualitative versus Quantitative Data in Design Research
  2. Goal-Directed Design Research
  3. Interviewing and Observing Users
  4. Other Types of Qualitative Research
  5. Research Is Critical to Good Design
3. CH 3: Modeling Users: Personas and Goals
  1. Why Model?
  2. The Power of Personas
  3. Why Personas Are Effective
  4. Understanding Goals
  5. Constructing Personas
  6. Personas in Practice
  7. Other Design Models
4. CH 4: Setting the Vision: Scenarios and Design Requirements
  1. Bridging the Research-Design Gap
  2. Scenarios: Narrative as a Design Tool
  3. Design Requirements: The “What” of Interaction
  4. The Requirements Definition Process
5. CH 5: Designing the Product: Framework and Refinement
  1. Creating the Design Framework
  2. Refining the Form and Behavior
  3. Validating and Testing the Design
6. CH 6: Creative Teamwork
  1. Small, Focused Teams
  2. Thinking Better, Together
  3. Working Across Design Disciplines
  4. The Extended Team
  5. Establishing a Creative Culture
  6. Identifying Skill Levels in Designers
  7. Collaboration Is the Key
Part II: Designing Behavior and Form
1. CH 7: A Basis for Good Product Behavior
  1. Design Values
  2. Interaction Design Principles
  3. Interaction Design Patterns
2. CH 8: Digital Etiquette
  1. Designing Considerate Products
  2. Designing Smart Products
  3. Designing Social Products
3. CH 9: Platform and Posture
  1. Product Platforms
  2. Product Postures
  3. Postures for the Desktop
  4. Postures for the Web
  5. Postures for Mobile Devices
  6. Postures for Other Platforms
  7. Give Your Apps Good Posture
4. CH 10: Optimizing for Intermediates
  1. Perpetual Intermediates
  2. Inflecting the Interface
  3. Designing for Three Levels of Experience
5. CH 11: Orchestration and Flow
  1. Flow and Transparency
  2. Orchestration
  3. Harmonious Interactions
  4. Motion, Timing, and Transitions
  5. The Ideal of Effortlessness
6. CH 12: Reducing Work and Eliminating Excise
  1. Goal-Directed Tasks versus Excise Tasks
  2. Types of Excise
  3. Excise Is Contextual
  4. Eliminating Excise
  5. Other Common Excise Traps
7. CH 13: Metaphors, Idioms, and Affordances
  1. Interface Paradigms
  2. Building Idioms
  3. Manual Affordances
  4. Direct Manipulation and Pliancy
  5. Escape the Grip of Metaphor
8. CH 14: Rethinking Data Entry, Storage, and Retrieval
  1. Rethinking Data Entry
  2. Rethinking Data Storage
  3. Rethinking Data Retrieval
9. CH 15: Preventing Errors and Informing Decisions
  1. Using Rich Modeless Feedback
  2. Undo, Redo, and Reversible Histories
  3. What If: Compare and Preview
10. CH 16: Designing for Different Needs
  1. Learnability and Help
  2. Customizability
  3. Localization and Globalization
  4. Accessibility
11. CH 17: Integrating Visual Design
  1. Visual Art and Visual Design
  2. The Elements of Visual Interface Design
  3. Visual Interface Design Principles
  4. Visual Information Design Principles
  5. Consistency and Standards
Part III: Interaction Details
1. CH 18: Designing for the Desktop
  1. Anatomy of a Desktop App
  2. Windows on the Desktop
  3. Menus
  4. Toolbars, Palettes, and Sidebars
  5. Pointing, Selection, and Direct Manipulation
2. CH 19: Designing for Mobile and Other Devices
  1. Anatomy of a Mobile App
  2. Mobile Navigation, Content, and Control Idioms
  3. Multi-Touch Gestures
  4. Inter-App Integration
  5. Other Devices
3. CH 20: Designing for the Web
  1. Page-Based Interactions
  2. The Mobile Web
  3. The Future
4. CH 21: Design Details: Controls and Dialogs
  1. Controls
  2. Dialogs
  3. Eliminating Errors, Alerts, and Confirmations
  4. The Devil Is in the Details
Appendix A: Design Principles
1. Chapter 1
2. Chapter 3
3. Chapter 4
4. Chapter 5
5. Chapter 8
6. Chapter 9
7. Chapter 10
8. Chapter 11
9. Chapter 12
10. Chapter 13
11. Chapter 14
12. Chapter 17
13. Chapter 18
14. Chapter 19
15. Chapter 20
16. Chapter 21
Appendix B: Bibliography
Titlepage
Copyright
Credits
Dedication
About the Authors
Acknowledgments
Foreword
Introduction to the Fourth Edition
1. A Brief History of Interaction Design
2. IxD and User Experience
3. What This Book Is and What It Is Not
4. How This Book Is Structured
5. Changes Since the Third Edition
6. Examples Used in This Book
7. Who Should Read This Book
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List of Illustrations

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Guide

Cover
Part I: Goal-Directed Design
CH 1: A Design Process for Digital Products
Start Reading
CH 2: Understanding the Problem: Design Research
CH 3: Modeling Users: Personas and Goals
CH 4: Setting the Vision: Scenarios and Design Requirements
CH 5: Designing the Product: Framework and Refinement
CH 6: Creative Teamwork
Part II: Designing Behavior and Form
CH 7: A Basis for Good Product Behavior
CH 8: Digital Etiquette
CH 9: Platform and Posture
CH 10: Optimizing for Intermediates
CH 11: Orchestration and Flow
CH 12: Reducing Work and Eliminating Excise
CH 13: Metaphors, Idioms, and Affordances
CH 14: Rethinking Data Entry, Storage, and Retrieval
CH 15: Preventing Errors and Informing Decisions
CH 16: Designing for Different Needs
CH 17: Integrating Visual Design
Part III: Interaction Details
CH 18: Designing for the Desktop
CH 19: Designing for Mobile and Other Devices
CH 20: Designing for the Web
CH 21: Design Details: Controls and Dialogs
APPENDIX A: Design Principles
APPENDIX B: Bibliography
Title Page
Front Matter
Dedication
Foreword
Introduction
End-User License Agreement