21IKEA: “Your Idea Counts”. A pilot project for engagement

21.1Bottom-up instead of top-down

21.2Here we go: From concept to practice

21.3Turning old into new: From mailbox to idea box

21.4Challenges, Quick-Wins, and lots of PERMA-Lead

21.5Reflections of the project manager and next steps

Appendix

Personal Acknowledgments

Bibliography

Index

Foreword
by Tayyab Rashid, PhD

I have spent a good part of my past fifteen years, in various settings, unpacking elements that could plausibly weave the whole called wellbeing. A cautiously optimistic clinician-practitioner, I was content with Martin Seligman’s Authentic Happiness notion, parsed it into the Pleasant, the Engaged and the Meaningful Life. My post-doctoral fellowship was to explore its effectiveness in mitigating symptoms of severe depression, in addition to other therapeutic resources. My endeavor was reasonably successful. Nonetheless, soon after, Seligman operationalized wellbeing as PERMA, composed of five scientifically measurable and manageable elements: 1) Positive emotion, 2) Engagement, 3) Relationships, 4) Meaning and 5) Accomplishment, with the first letters of each component forming the mnemonic PERMA (Seligman, 2011). While I have attempted to build these elements amidst clinical conditions with mixed results, Markus Ebner in Positive Leadership has brought years of experience of working with and teaching about organizations into a pragmatic, accessible, evidence-­based volume, which, in my view, is one of the best resources of PERMA.

There are several reasons which make this one of the best evidence-based, accessible, pragmatic, and well-organized positive psychology and wellbeing guides.

To begin with, Markus Ebner resists that temptation of offering simple solutions. In a socio-economically uneven world gripped by a pandemic, climate catastrophes, political polarization, digitally connected but emotionally isolated citizens, the universally purported simplistic solutions do not result in contextualized, nuanced, and evidence-informed ways to ­enhance wellbeing. To this effect, Markus Ebner reassures us that the following content is not his idiosyncratic musings, but assertions, actions, and initiatives based on peer-reviewed, published data. This data, he ­argues, clearly points out that the absence of something negative does not necessarily lead to something positive.

I have explored and also am familiar with explorations of others regarding PERMA. However, the description of PERMA in Positive Leadership is the most comprehensive, built from a solid practitioner-scientist base. To begin with, Markus Ebner makes a seamless transition from PERMA to a broad-spectrum of PERMA-Lead. PERMA-Lead focuses on leadership and organizational settings, but the practical strategies of each of the five components of PERMA have a wide range of implications.

The basis for this book with exceptionally helpful practical techniques and examples from organizations was already laid out in Markus Ebner’s previous book where each of the nine chapters, including five on PERMA elements, have relevant and updated research, the big picture as well as subtle points supported by solid research foundations. Research is not merely described parenthetically but is explained to enhance the understanding of the concept from an applied perspective. Throughout the book, the author stays close to the readers, sharing personal anecdotes such as his visit to Thailand and being fascinated by an array of exotic fruits and vegetables. This keeps the reader engaged. Furthermore, Markus Ebner seems to be well versed in the contemporary global shrinking attention span. Wisely harnessing it, the book divides the content into manageable parts, including a description of each component, supportive research, practice suggestions, and importantly, the potentially negative aspect of each component.

Ebner describes each of the five components of PERMA-Lead in detail. For the positive-emotions component, ten variations of positive emotions, including joy, gratitude, serenity or contentment, interest, hope, pride, amusement, and inspiration, are described in the Broaden-and-Build perspective. With the help of intuitive illustrations, the relationship between positive emotions, job satisfaction, and productivity offers managers useful insights as to where and how to intervene.

One of the areas which has received less empirical attention in positive psychology is the relationship of personality traits and positive psychology constructs. Establishing this connection, with the help of empirical ­evidence, the author enhances the validity of positive psychology constructs.

Positive Psychology has been criticized for offering overly simplistic and decontextualised interventions. Markus Ebner mindfully discusses the specific use of each of the PERMA-Lead components and their potential harm or unintended consequences. Critical and nuanced appraisal of ­notions such as you should feel good and not bad, be cheerful to someone in an angry or sad mood, withhold feedback on negative behavior, and be in a jovial mood for tasks where serious and proportionately negative mood might be adaptive, demonstrates that without being a clinician, the author has clinical sensitivities to use each PERMA-Lead component with sensitivity and specificity. He is familiar on how to calibrate them ­according to situational dynamics. He also brings much-needed compassion by stating, “there is always a pain in the room.” I am not familiar with many organizational psychologists who teach the skills to acknowledge and empathize with the pain of employees.

Markus Ebner explores relevant factors in supportive work relationships and highlights trust, regular interaction, setting common and clear goals and standards, and willingness to share knowledge. His book shares research findings which show that good teamwork, in fact, contributes to the good health of employees. He underscores the significance of the meaningful contribution to a purpose greater than oneself and helps the reader understand how meaning at work has evolved from Baby Boomers to successive Generations X, Y, & Z.

Putting all elements together, Markus Ebner offers useful insights as to how positive emotions, engagement, relationships, meaning, and accomplishment can create a whole greater than the sum of its parts in enhancing the wellbeing profile of its employees, which in turn, will most likely positively impact the bottom line.

With this new additional book, there is now a valuable collection of tools and techniques for Positive Leadership. The numerous examples of the guest authors from different organizations show how effectively the PERMA-­Lead approach is already being implemented in numerous contexts. It also shows the author’s passion for combining well-founded research with practice. This book is a treasure trove of evidence-based, implementable ideas which can help a wide range of professionals (e.g., managers, supervisors, administrators) to translate the abstract notions of positive emotions, engagement, relationships, meaning, and accomplishment into observable, measurable, and replicable purposeful actions. No matter where one is on the organizational hierarchically, this book is ­remarkable resource to foster paths of wellbeing.

Thank you, Markus, for stitching a quilt, which will broaden, widen, and deepen the wellbeing of many. I don’t work in organizational settings. However, I am sure to consult with Positive Leadership in many situations that will help me co-create and co-enhance the wellbeing of those with whom I work, as well as my own.

Tayyab Rashid, Ph.D., C.Psych

Licensed clinical psychologist at the Health & Wellness Centre,

University of Toronto Scarborough;

Board of Director (BOD), Director at Large – Practice

International Positive Psychology Association (IPPA)

February 2021

Introduction

A growing number of companies have recognized the importance of using Positive Leadership, an exciting approach to management that discovers and develops the full potential of the people in an organization. But how do you actually implement this concept? This book is about practical ways to apply this new method!

My previous book on Positive Leadership focused on explaining its fundamental concepts, exploring global research relevant to this leadership approach, and examining its roots to reveal how leadership can succeed (even) better.

The book you are holding in your hands consists of two practice-oriented parts: In the first part, you will find proven tools and techniques that belong in a Positive Leader‘s toolbox. With these descriptions, I would also like to inspire trainers, coaches, consultants, and others to use these ­approaches in their work. I have deliberately chosen a diverse mix of simple strategies, such as strength-oriented feedback, and more elaborate methods, such as the GROW model. Some of these techniques were developed by other colleagues and were applied – and sometimes modified – by my team and me. Other tools have been developed over the last few years and refined in numerous coaching sessions, seminars, and through feedback from the field. All these techniques have been proven successful in everyday management.

The second part of the book presents guest contributions from companies and organizations that share details of how they use Positive Leadership. It describes different projects, tells stories, and provides varied insights into the routine practice of Positive Leadership. When selecting the companies, I also consciously created a diverse mix. This resulted in a wide range of examples from international corporations, smaller organizations, social institutions, profit-oriented companies as well as from the public sector or non-profit associations. However, despite their differences, all organizations are connected by their exciting experiences with “Positive Leadership”. Of course, these organizations are not perfect. You can only find perfection in stories, films, or in the imagination – certainly not where creative humans interact. The second part is much more about how these organizations overcame challenges to successfully implement new management concepts. Positive Leadership is also about this best-practice logic: looking closely at what worked, then analyzing the exact ingredients, and recooking with these ingredients – and seasoning a little to your own taste.

Therefore, with this “Positive Leadership cookbook”, I hope you will find many applicable ideas, practical insights, and, of course, the positive inspiration to experiment after or while reading it!

Markus Ebner

Tools and Techniques
for Positive Leadership

2PP5 Technique: Recognizing the positive and areas for development

Field of application: This feedback and reflection technique can be used where specific steps forward need to be developed and a person or group differ in at least two properties, attributes, etc.

Positive Leadership’s basic principle is to recognize useful strengths and through PERMA create conditions for unfolding potential. The problem is that people focus more on what works less well. In other words, we focus too often on negative rather than positive feedback.

During employee evaluation, if one area is rated less highly than the others, probably most attention will be paid to the weaker area, while other more positive areas will only be noted in passing. In my numerous coaching sessions for managers on using 360° feedback or other diagnostic methods, my counterparts almost always had the same response: no matter whether the evaluation tended to be good or less good, the focus was on the worst area in relation to the others. Even if all areas were evaluated excellent and only one deviated a little, they looked at the weaker area. I really became aware of the peculiarity of this approach when, a few years ago, we started to work with the first managers in evaluating our newly developed PERMA-Leadership System. In the evaluation coaching, the participants automatically shift focus to those areas with the greatest potential for development: the areas with the lowest ratings.

I realized that we were dealing with a completely illogical paradox: on the one hand, we motivated managers to recognize and utilize the strengths of their employees; on the hand, in coaching, we almost exclusively worked on improving their weaknesses in Positive Leadership behavior. Therefore, the goal became finding a strategy that didn’t mean either-or, but both analyzed what works and looked for the areas that most needed development. With this in mind, I developed the PP5 technique, which includes coaching techniques as well as using the findings of positive psychological research. The two Ps stand for the first steps of this technique, which have a positive focus. The number 5 stands for 5 percent, which becomes relevant in the third step. I would now like to show you how the technique works using a real example.

A manager was evaluated in a PERMA-Lead 360° feedback from their team as shown in Figure 2.1.

Fig. 2.1: PP5 technique using the example of a PERMA-Lead profile (1)

At first glance, it is clear that the accomplishment sector is the least developed. This means that employees seldom feel that the manager appreciates their achievements. The classical impulse now would be to work on this area first, because it has the most “upside” potential. But that has these disadvantages:

•It does not correspond to the logic of Positive Leadership.

•Strengths or competencies are not appreciated.

•It negates what works well.

•It is not clear what should be maintained in any case.

•In the worst case, this leads to a “lateral change.” This means that ­although positive development happens, something already working may be given up because one has not figured out what should be maintained. Thus, there is a change, but not an improvement.

When using the PP5 technique, you start with the highest value compared to the others. Of course, these can also be properties or other things you want to work on. I imagine it as the capacity of a glass. How full is the glass? How much more fits in?

Step 1: Analyzing the most positive

Fig. 2.2: PP5 technique using the example of a PERMA-Lead profile (2)

The first P in the PP5 technique means that you closely consider the most pronounced value (or property or key figure) (Fig. 2.2). Take enough time for this. For each of the three steps, I devote about a third of the available time. This helps to give sufficient opportunity to ensure success. In our example, the most pronounced value is the P—Positive Emotions. Obviously, of all five measured factors, this manager’s strength lies in building a positive mood in the team. The glass is 94 percent full. Now, we analyze this strength. What exactly does the person do that results in this high value? What are specific examples of actions? How often does this happen? What are the implications? Why can this be done? What strengths are used?

The aim here is to find out in concrete terms what should be maintained during further development. At the same time, the person concerned will be able to identify the strengths being used.

Step 2: Seeing the positive in the field of development

Fig. 2.3: PP5 technique using the example of a PERMA-Lead profile (3)

The next step is to go to the area with the highest development needs (Fig. 2.3). In our example this is A – Accomplishment. The evaluation shows that employees perceive that their accomplishments are relatively unappreciated. But even this value is not zero. This glass is not empty! I therefore use the second third of the time to analyze exactly what is going well and what should be maintained. What exactly does this person do so that this category is not zero? What actions develop these positive ­attitudes? How often does this happen and what are the effects? In which situations is this particularly easy?

Step 3: Working on the field to be developed

Fig. 2.4: PP5 technique using the example of a PERMA-Lead profile (4)

The number 5 in the PP5 technique stands for 5 percent. A highly effective coaching procedure is the “technique of baby steps.” Ask the participants what they could do to change a little in one area. Just a little bit in the right direction, without trying to change 100 percent. Practice shows that people are more motivated to consider ways of change if they feel they can do them. For this step, I plan the last third of the time. In this example, the right starting question would be: “What could you do to slightly increase this value, say by 5 percent, in the next survey of your employees? Sounds like very little. In theory, even this small step would have considerable long-term effects. In this case, for example, if a manager consciously ­decides to praise employees once a day, this may not seem like much. But extra­polated over a working year (and deducting vacation and other ­absences), this is around 200 more positive feedbacks than before. In ten years of management responsibility, we have already received 2,000 ­positive feedbacks. 2,000! Even if only half of them had a positive effect on the feedback recipient, there would still be 1,000 appreciative and motivating leadership situations that would not have existed without this ­planning.

In practice, of course, this question is a psychological trick. After all, who can say exactly which behavior actually only brings about a five percent improvement? What this question usually triggers is consideration of feasible ideas on how to develop this area. And that is precisely the purpose of this strategy.

PP5: Feedback that strengthens

In many cases, inviting employees to a feedback meeting does not trigger any positive emotions. As a rule, feedback conversations are scheduled if something does not work. When was someone called to a specially convened feedback meeting because something was particularly successful? No wonder, then, that feedback in organizations has a dubious reputation! Feedback fails when employees leave a meeting feeling injured, damaged and not motivated to take the next steps to improve. It’s like in a boxing match where the loser has to be grateful to finish with only one black eye. Especially managers who demand respect from their employees may, with predominantly negative feedback, actually trigger fear or even the feeling of having been humiliated. Appreciation is needed, if the purpose of feedback is to inform people of positive behavior and to inspire further development.

As described, this technique’s first two steps have the advantage of empowering the receiver of the feedback. This is not done through compliments but by looking at what is working well. People thereby gain self-­respect and realize that they are doing many things right. This generates positive emotions, initiates an upward spiral, broadens awareness, and ­increases the willingness to develop further. This cycle is not a romantic view of human nature, but a scientifically proven fact. People emerge strengthened from feedback in this structure—with the readiness and a plan to develop themselves further. Due to the form of the feedback, the further development is not deficit-oriented (“I am so bad and have to work on myself”), but the feedback strengthens (“I already do a lot well and can still develop further”).

The great advantage of the PP5 technique is that it can be used both in general and when an employee has poor performance. The principle is always the same: A person considers oneself—and not others—by looking at the actual situation, recognizing behavior, and then seeing possibilities for further development. People are different and therefore the starting points are different. However, the effort of a five percent change is always the same, regardless of whether someone starts far down, in the middle, or already at a high level. And, as a manager, you must recognize and value this.