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Copyright © 2020 by Cole Nussbaumer Knaflic. All rights reserved.
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Cole Nussbaumer Knaflic tells stories with data. She is the founder and CEO of storytelling with data (SWD) and author of the best-selling book, storytelling with data: a data visualization guide for business professionals (Wiley, 2015), which has been translated into a dozen languages, is used as a textbook by more than 100 universities, and serves as the course book for tens of thousands of SWD workshop participants. For nearly a decade, Cole and her team have delivered knockout interactive learning sessions highly sought after by data-minded individuals, companies, and philanthropic organizations all over the world. They also help people create graphs that make sense and weave them into compelling stories through the popular SWD blog, podcast, and monthly challenge.
Prior to SWD, Cole’s unique talent was honed through analytical roles in banking, private equity, and as a manager on the Google People Analytics team. At Google, she used a data-driven approach to inform innovative people programs and management practices and traveled to Google offices throughout the US and Europe to teach the course she developed on data visualization. Cole has acted as an adjunct faculty member at the Maryland Institute College of Art (MICA), where she taught Introduction to Information Visualization, and regularly guest lectures at prominent universities in the US and beyond.
Cole has a BS in Applied Math and an MBA from the University of Washington. When she isn’t ridding the world of ineffective graphs, Cole is undertaking the adventures of parenting three young children with her husband at home in the Midwest and on travels abroad.
I often receive emails from people who have read my first book, storytelling with data, or attended one of our workshops by the same name. There are notes of encouragement, support for the work we’re doing, and plenty of questions and requests. I especially love hearing the success stories: reports of having influenced a key business decision, spurred an overdue budget conversation, or prompted an action that positively impacted an organization’s bottom line. The most inspiring accounts are those of personal growth and recognition. One grateful reader applied storytelling with data principles during an interview, helping him land a new job. All of this success is the result of people from different industries, functions, and roles committing time to improve their ability to communicate with data.
I also hear regularly from people who want more. They’ve read the book and understand the potential impact of telling stories with data, but struggle with the practical application to their own work. They have additional questions or feel they are facing nuanced situations that are keeping them from having the desired impact. It’s clear that people crave more guidance and practice to help fully develop their data storytelling skills.
Others reach out who are—or would like to be—teaching the lessons outlined in storytelling with data. In many cases, they are university instructors (it’s amazing to think that storytelling with data is used as a textbook at more than 100 universities around the world!) or they are a part of a learning and development function within an organization, interested in building an in-house course or training program. There are also leaders, managers, and individual contributors who want to upskill their teams or provide good coaching and feedback to others.
This book addresses all of these needs for individuals, teachers, and leaders. By sharing invaluable insight through many practical examples, guided practice, and open-ended exercises, I will help build your confidence and credibility when it comes to applying and teaching others to apply the storytelling with data lessons.
Each chapter starts with a brief recap of the key lessons that are covered in storytelling with data. This is followed by:
practice with Cole: exercises based on real-world examples posed for you to consider and solve, accompanied by detailed step-by-step illustration and explanation
practice on your own: more exercises and thought-provoking questions for you to work through individually without prescribed solutions
practice at work: thoughtful guidance and hands-on exercises for applying the lessons learned on the job, including practical instruction on when and how to solicit useful feedback and iterate to refine your work from good to great
Much of the content you’ll encounter here is inspired by our storytelling with data workshops. Because these sessions span many industries, so do the examples upon which I’ll draw. We’ll navigate between different topics—from digital marketing to pet adoption to sales training—giving you a rich and varied set of situations to learn from as you hone your data storytelling skills.
Warning: this is not a traditional book that you sit and read. To get the most out of it, you’ll want to make it a fully interactive experience. I encourage you to highlight, add bookmarks, and take notes in the margins. Expect to be flipping between pages and examples. Draw, discuss with others, and practice in your tools. This book should be beat up by the time you’re done with it: that will be one indication that you’ve utilized it to the fullest extent!
SWD: let’s practice! works as a great companion guide to storytelling with data: a data visualization guide for business professionals (Wiley, 2015; henceforth referred to as SWD). It will not replace the in-depth lessons taught there, but rather augment them with additional dialogue, many more examples, and a focus on hands-on practice.
This book generally follows the same chapter structure as SWD with a couple of differences, as shown in Figure 0.1. Chapters 7, 8, and 9 are comprehensive exercises that offer additional guidance and practice applying the lessons covered throughout SWD and here.
Figure 0.1 How SWD chapters correspond to this book
If you’ve picked up both SWD and SWD: let’s practice!, you can use them in a couple of ways. You can read SWD once from start to finish to understand the big picture before digging into specifics. From there, you can determine which lessons you’d like to practice and can dive into the relevant sections within this book. Alternatively, you can peruse SWD one chapter at a time, then turn here to practice what you’ve read through hands-on exercises.
If you’ve already read SWD, feel free to jump right in as you will be familiar with these topics.
And if you’ve only bought this book, there is enough context within to give you the basics. You can always pick up a copy of SWD or check out the many resources at storytellingwithdata.com for supplemental guidance.
SWD: let’s practice! was written with two different audiences in mind, united by a common goal—to communicate more effectively with data. Broadly, these two distinct groups are:
While the content is relevant for both groups, there will be subtle differences when it comes to getting the most out of it. Depending on your goal, the following strategies will maximize efficiency.
Because some later content builds upon or refers back to earlier content or exercises, begin with Chapter 1 and work through in numerical order. After that, you’ll likely find yourself revisiting sections of interest and focusing your practice based on your specific needs and goals.
Start by reviewing the lesson recap for a given chapter. If you encounter anything that isn’t familiar and you have access to SWD, turn back to the corresponding chapter for additional context.
After that, move straight into the practice with Cole exercises. First, work through each on your own—don’t just jump to the solution (you’re only cheating yourself!). If you’re using this book with others, many of these activities lend themselves well to group discussion. The exercises in this section don’t necessarily need to be worked through in order, though they do occasionally build upon prior exercises.
Once you’ve spent time on the given exercise (not just in your head: I strongly encourage you to write, draw, and use your tools), read through the provided solution. Observe where there are similarities and differences between that and your response. Be aware that there are very few situations where there is a single “right” answer. Some approaches are better than others, but there are usually numerous ways to solve a given problem. My solutions illustrate just one method that applies the lessons covered in SWD. Do read through all of the solutions, as many points of advice, tips, and nuances will arise that you will find helpful and insightful.
After completing the practice with Cole exercises, turn to the practice on your own section for more. These problems are similar to those in the first section, except that they don’t include any predetermined solutions. If you are working in a group, have individuals first tackle a given exercise separately, then come together to present and discuss. Invariably, different people approach exercises in distinct ways, so you can learn a good deal through this sharing process. Conferring with others is also great practice for talking through your design choices and decisions, which can further clarify thinking and help improve future application. Whether completing on your own or as part of a group, get feedback on your recommended approach. This will help you understand if what you propose is working, as well as where you can iterate to further improve effectiveness.
If, at any time, you find yourself with a current project that would benefit from applying the lessons outlined in a specific chapter, flip straight to the practice at work exercise section within that chapter. These contain guided practice that can be applied directly to real-world work situations. The more you practice implementing the various lessons in a work setting, the more they will become second nature.
Each chapter ends with discussion questions related to the lessons. Talk through these with a partner or perhaps even use as the basis of a larger book club conversation.
While the exercise sections in each chapter focus primarily on applying the given lesson, Chapters 7, 8, and 9 offer more comprehensive examples and exercises for applying the entire storytelling with data process. Chapter 7 (“practice more with Cole”) contains full-blown case studies presented for you first to solve, followed by my thought process for tackling and completing. Chapter 8 (“practice more on your own”) has additional case studies and robust exercises to practice the process without prescribed solutions. Chapter 9 (“practice more at work”) has tips on how to apply the storytelling with data process at work, guides to facilitate group learning, and assessment rubrics that you can use to evaluate your own work and seek feedback from others.
As part of your learning, it’s also imperative that you set specific goals. Communicate these to a friend, colleague, or manager. See Chapter 9 for more on this.
Next, let’s talk about how those interested in teaching others to effectively tell stories with data can use this book.
You might be a manager or leader who wants to give good feedback on a graph or presentation from your team. Or perhaps you have a role in learning and development and are building training programs around how to communicate effectively with data. You may be a university instructor teaching students this important skill. In all of these scenarios, the chapter recap will provide an overview of the given lesson. After that, you will likely find the most value in the second and third exercise sections: practice on your own and practice at work. Each chapter ends with discussion questions that can be assigned, incorporated into tests, or used as the basis of group conversations.
The practice on your own section within each chapter contains targeted exercises helping those undertaking them practice the lessons outlined in the respective chapter and relevant section of SWD. These can be used as the basis of hands-on exercises in a classroom setting or assigned as homework. Some will also lend themselves well for use as group projects. These examples are provided without prescribed solutions. The problems in these sections can also work as models: consider where you could substitute data or visuals to create unique exercises.
Practice at work’s guided exercises can be used directly in a work setting as part of an ongoing program for professionals. They can be assigned, completed, and discussed in a group or classroom setting. Managers looking to develop their team’s skills may ask them to focus on specific exercises through their work or projects, or use with individuals as part of a goal-setting or career development process. For those teaching, Chapter 9 has additional practice at work exercises, including facilitator guides and assessment rubrics.
Many tools are available for visualizing data. You may use spreadsheet applications like Excel or Google Sheets. Perhaps you are familiar with chart creators such as Datawrapper, Flourish, or Infogram or data visualization software like Tableau or PowerBI. Maybe you write code in R or Python or leverage Javascript libraries like D3.js. Regardless of your tool of choice, pick one or a set of tools and get to know them as best you can so the instrument itself doesn’t become a limiting factor for effectively communicating with data. No tool is inherently good or evil—pretty much any can be used well or not so well.
When it comes to undertaking the exercises in this book, you are encouraged to use whatever means for visualizing the data you have at your disposal. These may be tools you use currently, or possibly one or more that you’d like to learn. The visuals that illustrate the practice with Cole solutions were all created in Microsoft Excel. That said, this is certainly not your only choice and I welcome you to use other tools. We are also adding solutions built in other tools to our online library for you to explore.
On the topic of tools, there are a couple I highly recommend having on hand while reading this book: a pen or pencil and paper. You may consider dedicating a notebook to use as you work your way through the various exercises. Many direct you to write and sketch. There are important benefits to low-tech physical creation and iteration that we’ll explore and practice, which can make the process of working in your technical tools more efficient.
Downloads for the data throughout this book and for all of the visuals shown in the solutions for the practice with Cole exercises can be found at storytellingwithdata.com/letspractice/downloads.
There has never been a time in history where so many people have had access to so much data. Yet, our ability to tell stories with our graphs and visualizations has not kept pace. Organizations and individuals that want to move ahead must recognize that these skills aren’t inherent and invest in their development. With a thoughtful approach, we can all tell inspiring and influential stories with our data.
I’m excited to help you take your data storytelling to the next level.
Let’s practice!