Copyright © 2014 by James M. Kouzes and Barry Z. Posner.
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Library of Congress Cataloging-in-Publication Data has been applied for and is on file with the Library of Congress.
ISBN 978-1-118-91129-7(pbk); ISBN 978-1-118-91130-3(ePDF); ISBN 978-1-118-91431-1(ePub)