Managing Quality

This popular and highly successful text on quality management has been fully revised and updated to reflect recent developments in the field. This sixth edition includes new sections on value stream mapping and real-world insights into agile development, emerging markets, product research, evidence-based decision making and quality control. Offering tools, techniques and quality systems, some of the material and terminology has been adapted to bring the book completely up-to-date. Contributions from new co-author David Bamford, an experienced teacher and practitioner, offer fresh expertise on the strategic implementation of quality management.

Managing Quality is now accompanied with useful digital resources such as instructor materials, additional case studies, study aids and more via the book product page at www.wiley.com. An essential resource for students and practitioners alike.

'In business "what" we want to achieve is usually very transparent – effectiveness, efficiency, profitability, etc. How we go about realising these goals is the challenging part. This modern guide to quality management helps to inform the "how". Its structured framework (development, business context, tools and techniques, sustaining) offers clarity of approach and detailed description at both macro and micro level.'
—Alex Dixon, Director of Development & Construction, Bromford

'In a World increasingly focused on customer experience and satisfaction, as a means to compete and sustain business results, quality plays a greater role today than at any time before. The refocus on TQM here is refreshing and timely.'
—Vernon Barker, Managing Director, Vernon Barker Consultancy Limited; Formerly Managing Director, FirstGroup Plc, UK Rail