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Foreword David Meerman Scott xiii
Acknowledgments xvii
Introduction: Listen First, Then Speak xix
Why Is Everyone Talking about Buyer Personas? xx
Will This Approach Work for You? xxii
Part I Understanding the Art and Science of Buyer Personas 1
Chapter 1 Understand Buying Decisions and the People Who Make Them 3
Why the “Know Your...
Foreword David Meerman Scott xiii
Acknowledgments xvii
Introduction: Listen First, Then Speak xix
Why Is Everyone Talking about Buyer Personas? xx
Will This Approach Work for You? xxii
Part I Understanding the Art and Science of Buyer Personas 1
Chapter 1 Understand Buying Decisions and the People Who Make Them 3
Why the “Know Your...