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What's the Secret? gives you an inside look at theworld-class customer service strategies of some of today'sbest companies. You'll learn how companies like Disney, Nordstrom,and The Ritz-Carlton get 50,000 employees to deliver world-classcustomer service on a consistent basis- and how your company cantoo. Packed with insider knowledge and a wealth of proven bestpractices, author John DiJulius will show you how your company canemulate the world's best customer service providers.
  • Buchtyp: E-book
  • Produktsprache: Englisch
  • Ean Code: 9781118039427
  • ISBN: 9781118039427
  • Verlag: John Wiley & Sons
  • E-Book-Typ: epub
  • Autor: John R. DiJulius
  • Kopierschutz: Adobe DRM
  • Gift: Keine
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